Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition in which you received it, unused, with tags, and in its original packaging in order for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at auaglis@gmail.com. We will coordinate the return process with you by email — it is not necessary to send the item to any physical address without our prior authorization.

If the return is accepted, we will send you instructions on how and where to send the package. The cost of return shipping is the customer's responsibility. Returned items will not be accepted unless a return has been requested beforehand.

For any questions about returns, you can contact us at auaglis@gmail.com.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and resolve it.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). For hygiene reasons, we also do not accept returns of personal care and beauty items that have been opened or used, unless they are defective or damaged (see the Damages and issues section). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to make sure you get what you are looking for is to return the item you have and, once the return has been accepted, make a separate purchase of the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to give a justification. As above, the item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and we will tell you whether the refund has been approved or not. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take some time to process and credit the refund.

If more than 15 business days have passed since we approved your return, please contact us at auaglis@gmail.com.