Shipping
How long does my order take?
These are estimated delivery times: Chile, 9 to 15 days; United States, 5 to 12 days; European Union, 12 to 20 days. Details are in our shipping policy.
Is there a shipping cost?
No, shipping is free.
Will I receive a tracking number?
Yes. All shipments include a tracking number, which you will receive by email as soon as your order is dispatched.
Where are the products shipped from?
We work with international logistics partners and orders are dispatched from warehouses abroad.
Do I have to pay import duties or taxes?
Shipping includes customs handling. Import duties and taxes for the destination country, where applicable, may apply and are not included in the price, unless otherwise stated at checkout.
Returns and refunds
Can I return a product?
You have 30 days from receiving your item to request a return, according to our return and refund policy. The item must be unused and in its original packaging. The cost of return shipping is the customer's responsibility. If your order is shipped to the European Union, you also have the 14-day cooling-off period indicated in that policy.
Can beauty and personal care products be returned?
For hygiene reasons, returns of personal care and beauty items that have been opened or used are not accepted, unless they are defective or damaged.
What do I do if my product arrives damaged or defective?
Email us at auaglis@gmail.com as soon as possible. Also check the "Damages and issues" section of our return policy.
When will I receive my refund?
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days; please remember it can take some time for your bank or credit card company to process the refund.
Orders and payments
What payment methods do you accept?
Credit card (in Chile, with installment options) and PayPal. Payments are processed through external payment platforms.
How do I know you received my order?
We send you an order confirmation by email.
Can I cancel my order?
Write to us as soon as possible at auaglis@gmail.com. Once an order has been accepted, it may not be possible to process a cancellation, as indicated in our terms of service.
Products
Will the product look the same as in the photos?
We strive to display products accurately, but colors or appearance may differ depending on your device's screen and settings.
How do I use a facial care device safely?
They are for external cosmetic use. Read the instructions and precautions on each product page. If you have sensitive skin, wounds, or any skin condition, consult a professional first.
Contact
How can I get in touch with you?
By email at auaglis@gmail.com, by phone at +56 9 6311 5006, or from our contact page.
Who operates the store?
AUAGLIS SpA, RUT 78.453.788-9, Nueva de Valdés 657, Santiago, Chile. More information in About us and in the legal notice.